Express shipping is 1-2 business days (orders placed by 1:00 pm EST will be shipped out same day). After cut-off time when checking out, please allow 1-2 business days for processing. All orders will be shipped after the processing time and an email will be sent confirming your order. Priority shipping is 2-3 business days.
Please note, SHOP TWENTY-FIVE is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume seasons. Further, items purchased on pre-order are subject to varying shipping times per the item description and preorder policy.
We do not ship Sundays, or holidays. Our shipping couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. Any orders placed on these days, or AFTER cut-off (1PM) on the day before, will be dispatched the following business day. We will continue to ensure your SHOP TWENTY-FIVE order gets to you ASAP, however, we do appreciate your patience!
Items purchased on pre-order may take between 2-3 weeks to be delivered. Having a pre-order item amongst other items in your order will hold back the delivery for your ENTIRE order. Email us at firstname.lastname@example.org if you would like to arrange an alternative. Please note: delivery dates included in the description of items are approximate and subject to change.
Lost Packages where tracking shows delivered:
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results. Depending on results items may reship.
SHOP TWENTY-FIVE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.